How to add tracking to an Amazon FBM order

Before you start

• The label already bought and printed, with the tracking number to hand.
• The carrier name and the exact service you paid for, not a near match.
• Seller Central access to Manage Orders.
• The parcel handed to the carrier inside your stated handling time.

Steps

1. Open Manage Orders in Seller Central

   Sign in to Seller Central and open Manage Orders, which is where Amazon tells sellers to "review it, confirm shipping, and provide tracking information".

   You should see the orders that are not yet confirmed as shipped.

2. Open the order you are shipping

   Find the order in the list and open it to confirm the shipment.

   You should see the shipment confirmation for that order.

3. Enter the date the carrier took the parcel

   Give the day the parcel was handed over, not the day you printed the label.

4. Give the carrier name from the label

   Enter the carrier that issued the number, not the shipping app you bought it in.

5. Give the shipping service you paid for

   Enter the service printed on the label, not a near neighbour with a similar name.

6. Enter the tracking number exactly as printed

   Type or scan it straight off the label, with no spaces.

7. Confirm the shipment

   Submit the confirmation to Amazon.

   You should see the order confirmed as shipped and out of the unconfirmed list.

If it goes wrong

"Please enter a valid tracking ID to confirm shipment."

Amazon checks what you type. Since 3 May 2021, "Amazon will validate tracking details (including carrier name and tracking ID) for all seller-fulfilled orders, and show warnings for invalid tracking details." Read the number off the label again, then the carrier, then the service.

Your carrier is not in the list

Amazon's instruction is to "set the carrier code as 'Other' and then provide the carrier name in the carrier-name field". Hand delivery uses the same route: "If you deliver an order by hand, you can choose Other as the carrier."

You entered the wrong number

Amazon's guidance is narrow: "If you make a mistake when entering the tracking details, be sure to update the correct tracking ID within 24 hours of the order being shipped."

What happens next

This order now counts in Valid Tracking Rate, which Amazon requires you to keep above 95% over a rolling 30 days. Your own label still counts, as long as the carrier is integrated with Amazon and the carrier name, service and tracking ID all match.

What the label does not buy is cover: "To be eligible for A-to-z claim protection, you must purchase the shipping label through Amazon Buy Shipping, ship on time (considered the moment of the carrier's first scan), and respond to any customer inquiry in Buyer-Seller Messaging within 48 hours." SAFE-T reimbursement carries the same Buy Shipping condition.