Billing and fees
What each charge on I’d Ship That costs and how it is billed. The account is free, and the full price of a label is shown before you buy it.
The charges at a glance
| Charge | Price | How it’s billed |
|---|---|---|
| Pro plan (optional) | $14.99 a month or $99.99 a year. Eligible new subscribers get a 7-day free trial | Through Shopify when you subscribe on the web and your account is billed through Shopify, which is set when you connect a store through the Shopify App Store unless you already have Pro billed another way. Otherwise by card on the web, or through the Apple App Store or Google Play in the iOS or Android app |
| Postage | The rate shown before you buy the label | From your I’d Ship That balance or by card, or by bank debit on Pay as you go. With your own UPS account connected, UPS bills that postage to your account |
| Platform fee (Starter plan only) | About 10% of the postage, rounded to the nearest $0.25, at least $0.50 and at most $2.50 per label. None on labels with postage of $2.00 or less, none on your own UPS account, and $0 on Pro | Added to the label’s price and paid with the postage |
| Package Protection (optional) | $1.00 per $100 of coverage on Starter, $0.85 per $100 of coverage on Pro. The price counts any part of $100 as a full $100 | Added to the label’s price when you choose it, and paid with the postage. On your own UPS account, paid from your balance only |
| Advanced Tracking (optional) | A per-label add-on on Starter, included with Pro. The price is shown before you add it. Not charged on labels bought with your own UPS account | Added to the label’s price when you choose it, and paid with the postage |
| UPS On-Call Pickup® (optional) | The fee UPS sets for the pickup, shown before you book it. USPS Carrier Pickup is free | From your I’d Ship That balance when you book the pickup |
| UPS return labels (optional) | The return postage, charged only if your customer actually ships the return. Unused return labels are free | From your I’d Ship That balance at the return’s first UPS scan. With your own UPS account connected, UPS bills it to that account |
| Card processing | Card prices include the cost of card processing. Loading your balance by card adds a processing fee, shown before you confirm. Bank transfer top-ups have no fee | Part of the card price, or added to a card top-up |
| Risk fee | Only on accounts with repeated carrier adjustments or other policy issues. Shown in the label’s price before you buy | Added to the label’s price and paid with the postage |
| Carrier adjustments | The amount the carrier assesses | From your balance, your payment method on file, or by bank debit on Pay as you go |
| Adjustment Processing Fee | $1.50 per adjustment. Your first one is waived, and there is none when the adjustment is under $1.00 | With the adjustment it applies to, as its own line |
Only the Pro plan can be billed through Shopify. Postage, the platform fee, Package Protection, Advanced Tracking, carrier adjustments and the other fees on this page are not billed through Shopify: they are paid to I’d Ship That from your balance, by card, or by bank debit.
The Pro plan
Pro is optional. It costs $14.99 a month or $99.99 a year, and eligible new subscribers start with a 7-day free trial. When you connect a store through the Shopify App Store, your account is set to be billed through Shopify, unless you already have a Pro subscription billed by card or through the Apple App Store or Google Play, which keeps its existing billing. If your account is billed through Shopify, Pro bought on the web is billed through Shopify. Otherwise you pay by card on the web, or through the Apple App Store or Google Play when you subscribe in the iOS or Android app.
Pro renews automatically at the end of each billing period until you cancel. Cancel through the same place you subscribed, at least 24 hours before it renews.
What a label costs
You pay the postage at the rate shown before you buy the label. On the free Starter plan, each label adds a platform fee of about 10% of the postage, rounded to the nearest $0.25, at least $0.50 and at most $2.50. Labels with postage of $2.00 or less carry no platform fee, and Pro labels carry none at all.
Package Protection is optional. It is $1.00 per $100 of coverage on Starter and $0.85 per $100 of coverage on Pro, and it is added to the label’s price when you choose it. You are covered for the amount you enter; the price counts any part of $100 as a full $100, so $150 of coverage is priced like $200.
Advanced Tracking is an optional add-on that sends your recipient delivery updates. On Starter it is charged per label, at the price shown before you add it; it is included with Pro.
Scheduling a USPS Carrier Pickup is free. A UPS On-Call Pickup® carries the fee UPS sets for it, which is shown before you book and is charged to your I’d Ship That balance.
A UPS return label works differently from an outbound label: you are only charged if your customer actually ships the return, and unused return labels are free. The return postage is taken from your I’d Ship That balance when UPS first scans the package, so it is charged after the label is created rather than before. With your own UPS account connected, UPS bills the return to that account under your UPS terms instead.
Accounts with repeated carrier adjustments or other policy issues may be charged a risk fee per label, as section 9.1 of the Terms describes. When it applies, it is included in the label’s price shown before you buy. Any amount you already owe, such as an unpaid adjustment, is also added to your next label’s price.
If you connect your own UPS account, UPS bills the postage for those labels to your UPS account under your UPS terms. On those labels the only charge paid to I’d Ship That is Package Protection, if you add it, and it can only be paid from your balance, not by card. No platform fee, Advanced Tracking charge, risk fee or amount owed is added to them.
How you pay
You can pay for a label from your I’d Ship That balance or by card. Prices shown for card payment include the cost of card processing. Paying from your balance costs less. The difference is a price difference, not a separate surcharge, and it is the same whatever type of card you use.
You can load your balance by card or, where bank account payments are available, by bank transfer. Loading by card adds a processing fee, shown before you confirm. Bank transfer top-ups have no fee.
Businesses we have approved can use Pay as you go, where labels are bought on account and what is owed is collected by a bank debit no more than once per business day. Bank debits follow the authorization you accept in the app and section 9.4 of the Terms.
If your bank returns a debit, for example for insufficient funds, any amount added to your balance for it is removed again. If you have already spent it, your balance becomes negative, which is an amount you owe; later top-ups are applied to it first. There is no separate fee for a returned debit.
Carrier adjustments
After a package ships, the carrier can assess a charge, for example when the actual weight or dimensions differ from the label, or for an address correction. Carrier adjustments are passed through to your account at the amount assessed by the carrier.
Each adjustment that results in a charge also carries a $1.50 Adjustment Processing Fee, shown as its own line in your transaction history. Your account’s first adjustment is not charged the fee, the fee does not apply when the carrier’s adjustment is under $1.00, and carrier refunds or credits never carry it.
Your balance
- It is a prepaid amount you load to pay for labels, adjustments and fees, in US dollars.
- It never expires, and no dormancy, inactivity or maintenance fee is ever taken from it.
- It is refundable when you close your account, less any amounts you owe.
The full terms
These charges are governed by section 9 of the Terms of Service (Billing, adjustments and authorization). If this page and the Terms ever differ, the Terms apply. For a question about a charge, tap the help icon in the app, then Contact Support, or see other ways to reach us.
Shopify is a trademark of Shopify Inc.; App Store is a trademark of Apple Inc.; Google Play is a trademark of Google LLC. I’d Ship That is not affiliated with or endorsed by Shopify.