How to fix a wrong tracking number on Walmart

Before you start

• The correct tracking number, read off the label rather than an email.
• The purchase order number of the order to fix.
• The knowledge that the window closes on the first carrier scan, so this comes before anything else today.
• Seller Center access to the Orders page.

Steps

1. Open the Orders page in Seller Center

   In Seller Center, open the Orders page.

2. Open the order by its purchase order number

   Find the order by its PO# and select the purchase order number link.

   You should see the order's details, with the item listed.

3. Open the item's actions

   Select the three horizontal dots next to the item.

   You should see the actions available for that item.

4. Select Enter new shipping details

   From the menu, select Enter new shipping details.

5. Enter the correct carrier and tracking number

   Set the carrier that issued the number, then type the number itself.

6. Select Update shipping

   Select Update shipping to save the change.

   You should see the corrected number on the order.

If it goes wrong

"the tracking number doesn't match the selected carrier or the required format"

Walmart's wording: "If you received an error after adding a tracking number, this means the tracking number doesn't match the selected carrier or the required format." Fix the carrier before you retype the number, and strip spaces and dashes.

The window closed on a scan, not on the clock

"After marking the order status Shipped, you can edit the tracking number for up to 24 hours or until the carrier first touch scan is received in the Walmart system, whichever is earlier." A counter drop-off can end it inside the hour.

You relabelled the parcel

A new label means a new number, and Walmart requires it: "If you relabel a package with a new tracking number, you must inform us of the new tracking number."

What happens next

Once the window has closed, the number on the order is the number Walmart validates against, and the miss lands on Valid Tracking Rate, which has to stay at 99% or above. The drivers Walmart holds sellers accountable for cover exactly this case: "Invalid tracking ID", "No carrier scan" and "Misleading tracking". The buyer is the other half of it, so send the correct number through Walmart's customer messaging rather than leaving them watching a number that never moves.