How to mark a Depop order shipped

Before you start

• The tracking number, read off the printed label
• The parcel already handed over, or going today
• The sale less than 10 days old

On iOS

1. Open your sold items

   In the app, select My Depop, then select Sold.

   You should see the items you have sold, most recent first.

2. Open the order

   Select the item the buyer paid for.

   You should see the receipt for that sale.

3. Mark it as shipped

   Select the option to mark the order as shipped and add tracking.

   You should see a field for the tracking number.

4. Enter the number once, carefully

   Type or paste the tracking number, then read it back against the label. Depop states "You won't be able to amend the tracking information once added".

5. Submit it

   Confirm the entry.

   You should see the order marked shipped and the number on the receipt for the buyer.

On Android

1. Open your sold items

   In the app, select Selling Hub, then select Sold items.

   You should see the items you have sold, most recent first.

2. Open the order

   Select the item the buyer paid for.

   You should see the receipt for that sale.

3. Mark it as shipped

   Select the option to mark the order as shipped and add tracking.

   You should see a field for the tracking number.

4. Enter the number once, carefully

   Type or paste the tracking number, then read it back against the label. There is no amendment afterwards.

5. Submit it

   Confirm the entry.

   You should see the order marked shipped and the number on the receipt for the buyer.

On the web

1. Open your selling hub

   On your profile, select Your selling hub.

   You should see the selling hub with its own tabs.

2. Open the order

   Select Sold, then select the order.

   You should see the order details in the drawer on the right of the page.

3. Mark it as shipped

   In that drawer, select the option to mark the order as shipped and add tracking.

   You should see a field for the tracking number.

4. Enter the number once, carefully

   Paste the tracking number, then read it back against the label. There is no amendment afterwards.

5. Submit it

   Confirm the entry.

   You should see the order marked shipped and the number on the receipt for the buyer.

If it goes wrong

The number went in wrong

Depop's rule is "You won't be able to amend the tracking information once added" (depophelp.zendesk.com, checked 13 September 2026). Message the buyer with the correct number, keep the drop-off receipt, and expect to support the order with that receipt rather than the field.

You cannot find Sold

It is in a different place on each platform: My Depop on iOS, Selling Hub on Android, Your selling hub on the web. The steps above are written per platform for that reason.

The order was sold on Depop Shipping

Then the Depop label is the one to use. Shipping it another way and entering your own number means "your order may be automatically canceled and refunded".

What happens next

Entering tracking is what stops the 10 day clock: with nothing on the receipt within 10 days of the sale, the order cancels and the buyer is refunded. Depop Protection stays with Depop labels, capped at $300 in the US, and excludes "items sent using any method other than a shipping label purchased through Depop", so on your own service the carrier claim is yours to make.