How to get your Reverb payout released

Before you start

• The order in Reverb and the label receipt from the carrier.
• The carrier's own tracking page open in another tab.
• The sale date, so you can check it against Reverb's shipping window.

Steps

1. Hand the parcel over inside Reverb's window

   Get the parcel to the carrier within 3 business days of the sale, or within 24 hours if the buyer paid for 2-day shipping.

   You should see a carrier receipt with the tracking number printed on it.

2. Open the order in Reverb

   In your Reverb account, go to Orders and open the order you shipped.

   You should see the order with its Shipping Details section.

3. Select Add Tracking Info

   On the order, select Add Tracking Info.

   You should see a form asking for a Shipping Provider and a number.

4. Fill in the Shipping Provider and the tracking number

   Choose the carrier that has the parcel and enter the number from your label.

   You should see a form that matches the label in your hand.

5. Select Add Tracking

   Select Add Tracking to save it.

   You should see the order reading as shipped, with the number under Shipping Details.

6. Read the tracking status on the order

   Under Shipping Details, read the status Reverb shows against the number.

   You should see a carrier scan rather than the word unknown.

7. Look the same number up at the carrier

   Paste the number into the carrier's own tracking page.

   You should see an acceptance or origin scan against that number, not an empty record.

If it goes wrong

The status says unknown

Reverb is explicit that if your tracking status says "unknown", resolving it "is essential to receiving your payout". Two causes account for most of them: a number typed wrong, and a label that was printed but never scanned in.

The number is right but nothing has scanned

A label bought late in the day often gets its first scan the next morning. Give the carrier a business day before you edit anything, because replacing a good number with a second one makes the order harder to read, not easier.

You shipped on an untracked service

Reverb requires a valid tracking number on every order, so there is nothing to enter and nothing to verify. Buy a tracked service for Reverb sales.

What happens next

Tracking entered on the order is what verifies the shipment for Reverb, so the payout clock starts from a number that scans, not from the day you printed the label. Reverb Protection still applies on your own label, because it asks for "record of both the payment and the shipment on Reverb". If the number itself is wrong, fix it with Edit Tracking Info under Shipping Details rather than adding a second one.